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Repo buying questions

Frequently asked questions

Answers about repo and bank-repossessed vehicles, acquisition channels, inspections, fixed pricing, documents, warranty, returns, and nationwide delivery.

What is a repo or bank-repossessed vehicle?

A repo or bank-repossessed vehicle is generally recovered by a financial institution after the borrower does not meet the requirements of a secured vehicle loan. The vehicle may then be sold through an authorized lender remarketing, auction, or wholesale channel.

Are repo and bank-repossessed vehicles your specialty?

Yes. Repo, bank-repossessed, and lender-acquired vehicles are our primary inventory focus. Some vehicles may also come from automotive auctions, fleets, lease returns, trade-ins, dealers, or licensed wholesale sources.

Are you selling vehicles directly for a bank?

No. We acquire selected vehicles through established bank, lender, repossession, auction, and remarketing channels. After acquisition, they become part of our dealer-owned inventory before being inspected, prepared, and offered for retail sale.

Is this an auction website?

No. Some vehicles may originate through automotive auctions or lender remarketing, but customers purchase directly from our dealership at a fixed advertised price. There are no competing bids, auction memberships, or buyer premiums.

Do I need a dealer license to buy?

No. Vehicles are sold directly to retail customers through the dealership.

Where do your vehicles come from?

Our primary focus is repo, bank-repossessed, and lender-acquired inventory. Additional vehicles may be sourced through automotive auctions, fleet and lease-return programs, customer trade-ins, dealer trades, and licensed wholesale channels. A source is identified on a listing only when applicable and supported by available records.

Are repo vehicles sold as-is?

Our normal retail inventory is inspected and prepared before sale. Eligible vehicles also include the applicable limited warranty and money-back guarantee, subject to the written terms and vehicle-specific eligibility.

Why purchase a repo vehicle from a dealership?

Purchasing through our dealership provides a fixed-price process, inspection information, available title and vehicle-history information, retail purchase documents, warranty eligibility, return protection, and nationwide delivery options without public-auction bidding or buyer premiums.

Does every vehicle receive an inspection?

Every used vehicle completes our 150-point inspection process before it is offered for sale. Available inspection and condition information is shown on the individual listing.

Can I review title and accident information?

Yes. Title status and accident or damage history are displayed separately when information is available. Review the vehicle page and available history documents before purchase.

Can I arrange an independent inspection?

Yes. Independent third-party and professional pre-purchase inspections may be arranged by appointment, subject to scheduling and vehicle availability.

Can I test-drive the vehicle?

Yes. Select Schedule Test Drive on the individual vehicle page to choose from available dates and times.

Can I purchase completely online?

Yes. You may review the vehicle, submit a purchase request, receive and sign documents, complete payment arrangements, and schedule nationwide delivery remotely.

Does clicking “Buy This Vehicle” charge me?

No. It begins the document and availability-confirmation process. The vehicle is not considered reserved or sold until the required documents and payment arrangements are confirmed in writing.

Do you charge a dealer documentation fee?

The dealer documentation fee is itemized in every vehicle price breakdown, including when the configured fee is $0. Applicable government charges and optional shipping are displayed separately.

How is shipping calculated?

Enter a ZIP code, city, or address on the vehicle page. The calculator uses estimated driving distance and the configured open or enclosed transport rate. Final carrier details are confirmed before purchase.

What is the Worry-Free Limited Warranty?

Eligible used vehicles include a 100-day / 4,189-mile limited warranty, whichever occurs first, subject to the complete written warranty agreement. The vehicle page shows whether warranty coverage is included.

What systems may be covered?

Eligible covered systems may include the engine, transmission, drivetrain, suspension, steering, braking, heating, air conditioning, electrical components, and additional components identified in the written warranty agreement.

How does the money-back guarantee work?

Eligible purchases include a 7-Day Money-Back Guarantee. The delivery date counts as Day 1. You may drive up to 400 miles during the return period; a $1.00 per-mile charge applies beyond that allowance.

What makes a vehicle ineligible for return?

A vehicle may become ineligible if it is modified, damaged, involved in an accident, subjected to a lien, sold or transferred, missing delivered equipment or documents, or used contrary to the written return terms.

Is original shipping refunded?

For an approved eligible return, the original shipping amount is included, subject to the complete written terms and authorized deductions.

How long does a refund take?

After an approved vehicle return and condition verification, refunds typically post within 2 to 3 business days, depending on the receiving financial institution.

Are all vehicles eligible for the same protection?

No. Older, modified, commercial, specialty, or otherwise ineligible vehicles may have different coverage. Warranty and return eligibility are shown on each individual vehicle page.

Can I pick up the vehicle?

Yes. Pickup is available by scheduled appointment after the purchase is completed and payment has cleared.